FAQs

Frequently Asked Questions (FAQs)

1. What types of sarees does Karaagiri offer?

We offer a wide range of Indian sarees, including Banarasi, Silk Georgette, Chiffon, Kanjivaram, Cotton, and more. Our collection is designed to suit various occasions such as weddings, festivals, parties, and casual outings.

2. Do you provide customization services for sarees?

Yes, we provide blouse stitching and saree fall-pico services on select products. You can request these services while placing your order. Additional charges may apply.

3. What is the delivery time for orders?

We deliver orders across India within 3 to 7 business days. You will receive a tracking link with an AWB number to monitor your shipment's status.

4. Is shipping free?

Yes, we offer free shipping on all orders across India.

5. What is your return and replacement policy?

We offer a 2-day return policy and a 10-day replacement policy. To file a return or replacement request, customers are required to provide an unboxing video of the product. For more details, please check our Return & Refund Policy.

6. How do I track my order?

Once your order is shipped, you will receive a tracking link with an AWB number via email or SMS. You can use this link to track the status of your order.

7. What payment methods do you accept?

We accept all major payment methods, including:

Credit/Debit Cards
Net Banking
UPI (Google Pay, PhonePe, Paytm, etc.)
Cash on Delivery (COD)

8. Do you offer international shipping?

Currently, we deliver only within India. However, we are working on expanding our services internationally in the near future.

9. Can I cancel my order?

Yes, orders can be canceled before they are shipped. Please contact our customer support team at info.karaagiri@gmail.com or call us at +91-9104868233 for assistance.

10. What should I do if I receive a damaged or defective product?

If you receive a damaged or defective product, please contact our support team within 48 hours of delivery with an unboxing video and pictures of the product. We will assist you with a replacement or refund.

11. How can I contact Karaagiri?

You can reach us via:

Email: info.karaagiri@gmail.com
Phone: +91-9104868233 (Mon-Sat, 10:00 AM - 6:00 PM)

12. How do I know if a saree is authentic?

At Karaagiri, we guarantee the authenticity of every product. Each saree is sourced directly from skilled artisans and certified manufacturers.

13. Do you offer gift-wrapping services?

Yes, we provide gift-wrapping services for select orders. You can opt for this during checkout.

14. Can I exchange a saree for another design?

Yes, you can request an exchange within 10 days of receiving the product, provided it meets our exchange criteria. For detailed terms, visit our Return & Refund Policy.

15. How often do you update your collection?

We regularly update our inventory with new designs and collections to ensure that you have access to the latest trends in Indian sarees.

If you have any other queries, feel free to reach out to us. We're here to help!